What is a Virtual Assistant?

A Virtual Assistant (or VA) is an independent contractor who provides administrative services to clients while operating outside of the client's office. A virtual assistant typically operates from a home office, but is able to access the necessary planning documents, such as shared calendars, remotely. People employed as virtual assistants typically have several years of secretarial or office management experience

What are benefits of hiring a Virtual Assistant?

There are many benefits to Small Businesses / Entrepreneurs, the main one being that hiring a VA gives business owners time back to work on the important areas of their business

Also a big benefit to hiring a VA would be financially, items such as: -

  • To employ a full / part-time employee is costly to small businesses (on average an employee can cost €500 per week for a full time admin assistant), hiring a Virtual Assistant means that you only pay for the hours worked / tasks you need completely. Allowing you to be in full control of your budgets

  • A VA does not require any office space

  • Hiring a Virtual Assistant means that a small business does not have to pay employee taxes, holiday pay or sick pay

How would I be invoiced for work?

Billing depends on the contracted work agreement that has been made between Key Step Support and the client.

Hourly Payment - these are mainly for adhoc work that is carried out, these hours are timed accurately and invoiced at the end of the week the work has been done, payment is due within 14 days

Retainer Packages - we have a number of retainer packages, these are agreed between Key Step Support and the client prior to work commencing, a Service Contract must be signed also. These would be at a discounted rate based on the hourly price. Hours are invoiced prior to any work starting and payment is required within 7 days

Payments can be made via PayPal / Bank transfer


Will I receive a dedicated assistant?

Yes, the difference with Key Step Support is that you will get one to one service. There are so many Virtual Assistant businesses available currently but you do not always get the same assistant. With Key Step Support you will be able to build a working relationship with Pam.


Where is Key Step Support Based?

We are based out of Dublin, Ireland. But we can support businesses no matter where they are located.

Long Line.png

Get in touch to see how I can assist you and your business